Terms & Conditions


1. Eligibility
You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the website, which includes adding products to your shopping cart and submitting your order to www.mattjamesunderwear.com  By placing an order on this website you agree to the Terms of Sale which will create the sales contract, between yourself and us.

2. Ordering
The products offered on the website represent an offer to purchase products from mattjamesunderwear.com based on the data provided on the website. Select the products you wish to purchase on our website to your basket. Once you have added all the items, proceed to checkout. You must provide a valid billing, shipping, email addresses and all other required details accurately. If your shipping address is incorrect, you will be held responsible. No refunds or re-deliveries can be made in the event an error is made. Review your order before you complete the purchase. All prices indicated are GBP amounts. When you submit an order, we will send you an email acknowledging receipt of your order (“Order Confirmation”). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped (“Shipping Confirmation”).
Products on the website are in stock and are ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues from customers ordering products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly.
Please note that we cannot make or accept any changes (address, size, colour) once your order has been placed.
Fulfillment of all orders on the website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:
- The product is not available
- Your billing information is not correct or not verifiable
- Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
- We could not deliver to the address provided by you
- Due to circumstances or events beyond our control.

3. Payment
Payment method
You can pay for the products by credit card (MasterCard, Visa, American Express), PayPal and by other means as may be applicable in your country.
If you have a promotion code, please enter it in the shopping cart page in the ‘Promotion code’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently.
Your total price
The total price specified in the final checkout screen includes tax (if applicable) and shipping costs. This price will be recorded in the Order Confirmation.
Price changes
The prices of the products will be as displayed on the website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

4. Delivery
As a rule, delivery time is 2 to 3 working days after shipping the order (UK ONLY) see the delivery information for more details on specific country.
If you make a purchase that exceeds the threshold applicable in your country of delivery, you will receive free “standard delivery” or the option of discounted “express delivery”.
If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email Not doing so will not affect your legal rights.

5. Retention of ownership
The products remain the property of mattjamesunderwear.com until payment is made in full.

6. Return and Cancellation
All products purchased on the website may be returned within the following time frame at your own risk. You need to inform us of your intention to return the product(s) within 28 days after the day of purchase. Boxers and briefs can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached. We will not accept or refund products that’s have been worn or washed.

7. Intellectual Property Rights
mattjamesunderwear.com is a registered Trademark. All trademarks, service marks, logos and trade names which appear on mattjamesunderwear.com products, product packaging and/or on the website, remain the exclusive property of the company. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the website.

8. Customer Service

We aim to answer all emails within 48 hours. However, this may take longer during busy periods. If you are on our marketing list and wish to be removed, please email sales@mattjamesunderwear.com and we will remove your email address from our mailing list. We reserve the right to make changes to these Terms and Conditions at any time. The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.